How To Ensure Quality Service Delivery, By NCC Chief

NCC

Expansion of capacity and compelling mobile phoneservice providers to improve are some of the ways to check the incessant problems of service quality in the country.

Vice President of the Digital Bridge Institute (DBI), Dr Okechukwu Ugweje, told The Nation in Lagos, that the operators should address the problem.

DBI is the manpower training institution of the Nigerian Communications Commission (NCC).

Ugweje lamented that poor vservice quality is real, arguing that anybody who thinks it is not an issue is truthful.


He identified network congestion as one major cause of poor service quality, adding that unless massive investment is carried out to strengthen the network, the issue will remain with the industry.

“Quality of service is a problem and anybody that tells you it is not a problem is being economical with the truth. One of the problems that cause quality of service issue is network congestion and the only way you can solve it is to expand the network. There are other issues in quality of service. Most of the telcos are aware that they do not have good quality service,” he said.

He said the recent sealing of mega billion deals with both local and international finance houses is one of the efforts being made by the operators to correct the obvious disequilibrium between infrastructure and subscribers.

According to him, the NCC is also not resting on its oars as it recently sanctioned operators that failed to live up to the key performance indicators (KPIs) entered into with the NCC.

“I know quite honestly that some of the telcos are doing something by expanding their network. I cannot point exactly at what they are doing, but I have friends among the telcos and they have told me the type of expansion they are doing. Recently, some of them signed loan deals with banks to raise huge amount of money to expand their networks. I think that is one of their efforts to address quality of service. On the other hand, NCC is also doing something, trying to regulate properly and trying to make these telcos provide good quality of service and as you know, the NCC have had occasions to slam fines on the operators to make them do the right thing. So everybody is working hard but in my own opinion, it is not something that can be overcome in a hurry. I were the chief executive officer of one these companies, I will try to address the issue from the bottom top.

Anything that relates to quality of service has to be addressed. The government can actually do more to force them to do something on quality pf service but I am optimistic that quality of service problem will become a thing of the past,” Ugweje said.


Source: The Nation